Practikalia
Practikalia
Skills-based training geared towards results
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Training

We identify the key skills that make commercial processes more efficient and we design practical environments to develop them

1. THE CHALLENGE

An insurance company would like to increase its sales force effectiveness. The main skills that need strengthening are: identifying needs and presenting solutions.

3. IMPLEMENTATION

During the second stage, each commercial agent does 20 practical exercises with “almost” real customers. A total of 8 hours of practical training. Once the programme has finished, they will have internalized new behaviours.

2. STRATEGY

We design a training programme. During the first stage, the online instructor explains the most effective techniques for consultative selling.

4. RESULTS

Sales improve by 12.5%. The programme lasts 6 weeks.

Sales Increases

Assessment

We design practical environments that enable the objective measurement of key skills (sales, customer service, management

1. THE CHALLENGE

A telemarketing company would like to improve its conversion ratio. Staff turnover is high, making it difficult to implement training programmes.

3. IMPLEMENTATION

The score obtained by the candidates during simulations will determine whether or not the company hires them. Induction training is done with the customer service simulator.

2. STRATEGY

We design a new selection process. Each candidate must do 8 simulations in order to measure their real commercial skills.

4. RESULTS

Sales improve by 35%. The programme lasts 5 weeks.

Sales Increases

Contact

Contact Us

our team would be delighted to assist you

Projects Implemented

Enhance SALES effectiveness

Improve in-store closing techniques

We implemented an online project to increase the in-store sales of a telecommunications company.

The salespeople covered the theoretical part (a virtual instructor explained the theory in small knowledge capsules) Afterwards they performed 40 simulations with 4 customers. The project lasted 5 weeks and 150 salespeople were trained.

The company obtained a skills map of its sales network. Closing of sales increased by 12%.

  • Improve the Conversion Ratio of Business Calls

    Improve the Conversion Ratio of Business Calls

    Master the techniques of telephone sales, incrementing conversion ratios and average sales

  • Develop the Key Skills that have an impact on Consultative Selling

    Develop the Key Skills that have an impact on Consultative Selling

    Boost the effectiveness of consultative selling and improve sales ratios

  • Enhance the Effectiveness of Appointment Calls

    Enhance the Effectiveness of Appointment Calls

    Defeat the obstacles encountered during appointments calls

Improve the quality of CUSTOMER SERVICE

Improve the quality of service at an energy company

A leading company in the energy sector needed to improve the quality of its service.

We implemented a training and selection project for new candidates in all its contact centres across Latin America. Initially a blended project was implemented: the theory was taught in a classroom and the practice was done online with the simulators.

By analysing the results of the most effective agents, the “ideal” profile was established. This profile was used to calibrate a selection simulator. Each candidate did 8 simulations with different “virtual” customers and their suitability for the position was determined by the results obtained. Currently the selection and training processes are 100% online. More than 4,000 candidates have been selected and 3,000 agents have been trained thus far. The company supervises in real time, using our monitoring tool, the results obtained across the 6 different platforms.

Quality ratios have increased by 15%.

  • Develop the Key Skills that will make a difference to the Quality of Customer Service

    Develop the Key Skills that will make a difference to the Quality of Customer Service

    Boost customer satisfaction with the assistance received on the telephone

Improve MANAGEMENT skills

Enhance the effectiveness of performance evaluation interviews at a financial company

A financial company is not satisfied with the quality of its performance evaluation interviews: they are not conducted adequately and as a result they are not motivating or assisting staff development.

We implemented a project using the “Performance Evaluation Interview” course.

Each manager learnt the key concepts of the interview and then did at least 12 practical exercises with “virtual” collaborators. This cycle will be repeated annually as a refresher prior to the company’s evaluation process.

The level of participation is 99% and key skills improve by 28%.

  • Improve the Effectiveness of Performance Evaluation Interviews

    Improve the Effectiveness of Performance Evaluation Interviews

    Master the techniques for developing and motivating team members

  • Enhance the Effectiveness of Objective Setting Interviews

    Enhance the Effectiveness of Objective Setting Interviews

    Ensure your collaborator's involvement in achieving objectives

  • Improve the Effectiveness of Objective Tracker Meeting

    Improve the Effectiveness of Objective Tracker Meeting

    Learn to lead an objective tracker meeting

  • Conflict Management

    Conflict Management

    Learn to manage conflicts in your work team

Contact details
  • Address
    Eraso 31, planta 2 | 28028 Madrid
    Licenciado Poza 60 - 5º A | 48013 Bilbao
  • Telephone number:
    +34 913408929
  • Email
    info@practikalia.com
Courses & News
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Links
  • art1
    How simulators are used in training programmes
    30 September, 2014
  • art2
    Formulating problems
    30 September, 2014
  • art3
    Interaction with Video Games
    30 September, 2014
Archives
  • September 2014
Practikalia
Serinfor Soluciones SL ® 2019

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